You can report an issue by going to the Xfinity Status Center. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. How do I report down a cable line? How to Report an Issue Online Visit xfinity.com/xfinityassistant. How to report a downed wire if I'm not a customer? The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Our community is your official source on Reddit for help with Xfinity services. DO NOT TOUCH downed lines or anything they are touching. Whenever there is an outage, your first step is to report it via email or twitter. Archived post. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Filing a report of a low hanging cable? - Google Groups I need someone to come out and fix it. Please send us a PM with your first and last name, as well as house numbers to your service address. Welcome to the Xfinity community! Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Occasionally there is a mix up and Comcast forgets to bury the drop. Report it as a hazard to your local PD, maybe they have a better contact. Click the Check for Issues button. Downed/hanging electrical wires - who to report to? | Universal Hub How do I report an above ground cable down? Contact Us | Comcast Business Support You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! 1. how to report downed wires | Xfinity Community Forum If you smell natural gas or see downed power lines please do NOT use this page. Thank you! I called on 7/20/21 to report this issue and no-one has been to fix the wires. Rod Furlan is a crook and Thief and should be held accountable. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. and our Thank you so much for contacting our Xfinity Support Team over Reddit. Press question mark to learn the rest of the keyboard shortcuts. We ask for direct messages because we can't post personal information in public. I hate to hear this has been your experience and would love to investigate this for you! This website wants shut There may be a 60 day notice cancellation fee for your service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. For immediate assistance, check out the Xfinity Assistant. Should you experience further issues, please create a new post. Hope this helps you out. Can you direct message us your name and address, please? This post was marked as closed. In the 'To' line, type "Xfinity Support" there. Xfinity Outages | CableTV.com Talk to Us. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. I will post again here when/if I receive a reply or action is taken. We have made changes to keep employees safe so response and call times may be longer than usual. Click the "New message" (pencil and paper) icon, 3. How do I get Comcast to come deal with this? To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). You can contact 811 to get utility lines marked. the chances of Comcast having their act together enough to even . If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. When asked if you want to order new service, say "No." Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Report or View Outages; Other Contacts; General, Business, Landlord, . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Then it tells me it can help me better if I sign in. Hi, @user_af7a95. Thanks. Let us know if you find downed or uncovered wires or cables in your area. Asking on behalf of my place of business. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Report unburied cables, exposed wires, or downed lines - AT&T Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please call this number (855) 307-4896 to set up your service. 5. New comments cannot be posted and votes cannot be cast. For immediate assistance, check out the Xfinity Assistant. I don't have AT&T, or a landline. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Get in touch with Comcast Business. If you receive overhead electric service, your electric system con- sists of the following: 1. Welcome to the Xfinity community! Step 1: Inquiry. Thank you for reaching out to the Digital Care Team. Call 800.288.2020 . For your safety, do not touch or move the downed line. An official employee, such as myself or whoever is first available, will respond. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. However, its critical not to cut into a power line, as you know. I have a downed line in my front yard. Don't touch anything or anyone in contact with a downed power line. How to stay in touch with Verizon during an emergency Downed Wires | Baltimore Gas and Electric Company I hope youre having a great week so far! Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help You will need to contact a tree trimming service yourself. Call 800.288.2020 and select Repair. Report Downed cable line | Xfinity Community Forum Can you direct message your name and address? Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Xfinity Status Center - Check for Service Outages In Your Area How do you fix an exposed wire without electrical tape? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. how do i report a downed comcast line? - tourdefat.com That's not what we want to see! Usually 911 dispatch has unlisted numbers for utilities. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Report A Downed Line. Comcast Xfinity problems in the last 24 hours. Your IP: Comcast Phone Number | Call Now & Skip the Wait - GetHuman Thanks! Report downed power lines at 713-207-2222. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. A drop-down list appears. This post was marked as solved. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Then, call PG&E at 1-800-743-5000. Select Restart Modem to begin troubleshooting. Connectivity and managing Your Comcast Business network. I also appreciate you taking a moment out of your day to reach back out to our team! Jul 2007 - Sep 20169 years 3 months. Not a word either by phone, email or through the support chat since then. Warn others to stay away. A drop-down list appears. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Electric Lines that run from the utility pole to your residence. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! I called but only received voice mail. Don't worry, we'll never do that as it might cut into our profits for the quarter. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Press question mark to learn the rest of the keyboard shortcuts. Verizon Business customers. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. STAY AWAY from downed power lines. Where on your property are the lines down on and would you consider them a safety hazard as of now? We have all the tools to help with your cable line and make sure it gets taken care of. Here is a list of frequently requested telephone numbers: Cable. How to report a down or damaged CenturyLink line. Reporting this to comcast seems to be a problem. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. An official employee, such as myself or whoever is first available, will respond. Internet Security with Xfinity - Report Abuse A tree in my back yard has two large branches resting on the phone/TV cables. Wires down in your yard: Who is responsible? - ABC27 Write your 17-digit account number on the "For" line of your check or money order. You aren't allowed to. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You may have to enter a lot of personal information to get connected, including your ZIP code. Tips in case of an outage What if my power is out? Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. This option is available 24 hours a day, 7 days a week. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Press Enter to send it. My thinking, if I were to do this at my house would be that that 1.) I'll bring it to the attention of a board admin, I know that doesn't do you any good now. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Downed Power Line. Please send us a direct message to "Xfinity Support" with your full name and address. Report it online using Xfinity Assistant. An official employee, such as myself or whoever is first available, will respond. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Click the direct message icon, 2. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I have a downed wire in the middle of the street. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Report an Outage | PECO - An Exelon Company - PECO Energy Company Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. A woman in Huntington says she contacted Comcast several times about a line. Include the words "Firewall Investigation" in the subject line. Who do you call for a downed cable line? Report an issue Select Chat. What to expect: Your complaint will be posted online in a public database. Low hanging main line cable | Comcast Business Support Community How does cable internet get to your house? How to File a Complaint Against Comcast - Your Options - FairShake A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We've had a downed wire touching our building for about two months at this point. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Type your message in the text area near the bottom of the window 5. Press 0 a lot. Find an Xfinity Location Check the status and hours of locations near you. I have followed these instructions and sent the private message on 6/1/21. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Stay at least 10 feet away from the wire and secure the area to keep others away, too. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. https://corporate.comcast.com/stories/meet-our-digital-care-team. The tree and the cable are both on the grass verge next to my property. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Question: Does Comcast Hve To Repair A Cut Cable Line. Where or how can I report this? Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. 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