It was handled beautifully with no issues at all. There really is no reason to leave the resort if you dont want to do excursions or visit some of the local towns. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. Taxes and fees that are shown are estimates only. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. It has been a pleasure having you with us and we look forward to seeing you back soon. Yes, dry cleaning and laundry service are offered to guests. By noon, it's no longer refreshing. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. more. Federal 307 Chet-Pto. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Arrl nem is beszlve, hogy az ti cl jnius . In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. Their attitude is intended to exceed our guests highest expectations and provide them a service as personalized as possible.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. We liked it so much we ate there three times over our ten-day stay. Entertainment team was excelente! However, guests are not required to wear a mask anywhere, but there is space available everywhere. Luxury Adults Only. At Excellence resorts, there is a wide range of rooms on offer. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. Nonetheless, there are tons of pools and space to get sun and swim! Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). All the house wine is the same at every bar and restaurant and it's really bad. I'm going 12/26/08-01/01/2009. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. It is not necessary. Please, receive our warmest regards from The Excellence Collection. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. Our driver wore a mask and we did too in the enclosed space. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. Other than requiring masks the Cancun airport was operating like it always has. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. Review. Please, receive our warmest regards from The Excellence Collection. Too many photo ops to mention!The meh.Food. Package deal Contact accommodation for availability. Are there opportunities to exercise at Excellence Riviera Cancun? All the activities were well done, but out of the pack Gonzalo and Julio were on top. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. The building could use some maintenance. If seafood is your thing then this is the restaurant for you. 6 meandering pools and an immaculate white sand beach. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . Generally speaking, the Cancun Hotel Zone is very safe for families. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. Always one of our favorite restaurants when we visit Excellence resorts. They no longer give you menus at the restaurants, probably for safety. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. Come together, come alone, regardless you will have an amazing time. Excellence Riviera Cancun. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ Spice was the best meal we had there. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. The rooms were spacious and clean. There were no empty drinks left sitting by the pool for too long. We were there for three glorious weeks January-February 2023. We managed to make it to the ocean once but it took a little liquid courage to do so. Cancun. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). The Excellence Riviera Cancun Hotel in Riviera Maya is a splendid tropical oasis for adults-only set directly on the white-sand beach of Puerto Morelos. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. A. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. Excellence Riviera Maya excellent. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. It is a very positive change when you see how much trash ends up in the ocean. Federal 307 Chet-Pto. Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Q. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Review collected in partnership with this hotel. We never leave reviews, because all the other great reviews are true about this place. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. The sand was piercingly white and the ocean had turquoise colors to it. Brands such as Grey Goose, Johnny Walker Black are available. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. It was hard to stay in vacation mode when my phone was always with me. A. The staff at ERC are nothing short of amazing. 11/10 rating. However, guests are not required to wear a mask anywhere, but there is space available everywhere. Whatever choices you might want, you will have it when you are here. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. The swim up suites are perfect. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. We were not ashamed to take any unsupervised float we found if we needed it. This category only includes cookies that ensures basic functionalities and security features of the website. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. We worked out our new flights and needed to change our airport transfer. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 A. I'm looking for some suggestions of places to play, and the. The facilities available at the Excellence are really at an elevated level. Which room amenities are available at Excellence Riviera Cancun? The level of service and attention to detail was unparalleled. You name it and they have it. Our second time staying at an Excellence resort. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. What are some restaurants close to Excellence Riviera Cancun? Cancun is a safe town to visit - locals are friendly and crime . We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. Tripadvisor performs checks on reviews. However, guests are not required to wear a mask anywhere, but there is space available everywhere. The Mile Spa is a solid offering. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. I would certainly recommend this resort. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. The resort is run by the Fairmont hotel company so youre looking at a minimum of $200 around. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. Juan at the martini bar is the best bartender. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. The standard and variety of food on offer was really top quality. Secrets resorts All your questions answered! They are friendly and helpful at all times. Please, receive our warmest regards from The Excellence Collection. If you go to dinner earlier, the wait will be short or nonexistent. So, you were never too far away from a member of staff that could help you out. Can't complain about eating next to the ocean with chips and guac. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. When we stayed there in the rooms there were 4 bottles of spirits. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. All of this was done outside what I consider normal business hours. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos: $605 Room Prices & Reviews | Travelocity Groups & meetings Mobile See all hotels Puerto Morelos 1 Room Book online or call 1-855-214-3079 Travelocity.com Hotels Mexico Quintana Roo Puerto Morelos Hotels Six meandering pools wind through their grounds. The focus is on keeping you safe. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Six meandering pools wind through their grounds. When choosing an all-inclusive resort I think the food is the most important element we look at. Contact us for more information and details about the packages and options available. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. Own or manage this property? It has been a pleasure having you with us and we look forward to hosting you back soon. I'm looking for some suggestions of places to play, and the. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants They were waiting with a very comfortable luxury SUV for us outside the airport. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. housekeeping team cleaned twice a day, and we always had fresh towels. While this is a nice reprieve, the numbers remain concerning. We started off with bloody marys in the morning and progressed our way through a variety of drinks throughout the day. and an insulated thermos to keep drinks cold. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. Which popular attractions are close to Excellence Riviera Cancun? We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. We look forward to welcoming you back soon to your home away from home. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. We also use third-party cookies that help us analyze and understand how you use this website. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. Many people bring their own insulated drinks with built in straws. We estimate they took away about 25% of the pool chairs and restaurant seats. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. This is how each of our Cancun and Riviera Maya resorts did in 2022. Whats included in the all-inclusive package. The resort is beautiful and so well maintained. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. This is by far the best all-inclusive Ive ever stayed at. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. Wish I knew these three things before we went.Have fun! Beyond that, the airport is operating like normal. My Wife and I spent a week for our honeymoon. As you pull up to the hotel a bellhop will be on hand to take your bags. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. There are really only a handful of features that we see real benefit in. Always an amazing time - friendly and helpful staff, great location and food. Share. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. It has lovely sea views and is located in a small corner of the resort. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. You also have the option to opt-out of these cookies. more. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. Pools: The pools are gorgeous and relaxing, but get our first complaint. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. At Excellence Riviera Cancun, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. Its a simple fix I will remember for all future trips. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. The only downsides were those completely out of the Excellences control: seaweed and the commute back to the airport. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Is it safe to get a taxi from Cancun airport? This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. 1 (888) 307-2623. There are a few drawbacks to this beach. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. We were able to get a few drinks and a beachside lunch while preparing to leave, our luggage held safely with the luggage team (another unheard of level of service if youre seeing a trend here)! We are also disappointed to read that our service was slow because this is certainly not indicative of the standards which we are known for, and from which our customers have come to expect and deserve. Cleaning round the clock. No sign of any Mexican Food like you would expect to be available? Before you go, Id recommend downloading the Excellence app. Thousands of family travelers come here for their sun-soaked holiday each year. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. It is just a slight reduction that you wouldn't notice if you haven't been there before. Review tags are currently only available for English language reviews. The staff speaks multiple languages, including English and Spanish. It was nice having our own private area where we could switch off and read a book. They are large beautiful rooms with great amenities. These cookies do not store any personal information. Please, receive our warmest regards from The Excellence Collection. 15 minutes from the airport. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. One of the daily activities that are on offer is a guided bike tour of the local area. Overall the food selection was wide and of good quality.