Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Pleased to meet you, won't you guess my name? Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Where You are the business owner or registered Director, or a member of Your family is. This is not an insurance policy. I would and do prefer not to use their services. I recognise the terms of service were available, but nobody reads those. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Buy guaranteed tickets for sold out events at a fair price. Immediate household persons living together at the same permanent address. We missed the show! So thanks very much! Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Sell tickets directly from your Ticketek Account. Released a technology that is fully flawed just like the rest of the governing bodies around the world. is cancelled, postponed or cannot be fulfilled by the. Emergency Services Police, Fire and Rescue Service or other Emergency Services. The following words or phrases have the meaning shown below wherever they appear in bold in this document. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Ticketek Marketplace - Buy and Sell Tickets Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Safe, Fast and Verified If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Cool, just upload a goddamn police report. Many of us haven't booked on line since COVID started, The site is worse than I remember. Ticketek Marketplace - Buy and Sell Tickets Breakdown A copy of the call out note froma nationalbreakdown recovery service. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo means the unforeseen change of the date of an examination that. Where You are the business owner or registered Director, or a member of Your family is. They need a better system and more staff it seems. Ticketek takes the issue of scalping seriously. (Receipt required for Doctors note refund up to $100 or equivalent). means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Hands down. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Ticketek Marketplace Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Instead I was sent the PDF email after the show. Basically, because they're the only game in town, and they can do whatever they fucking like. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Website doesn't work. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Ticketek Marketplace (marketplace.ticketek.com.au). Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Are Refundable tickets offered on Gift Voucher sales? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. means cancellation or significant delay of flight(s) which. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. Adverse weather with no Government Agency warnings not to travel. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Refunds & Exchanges - Ticketek Australia If they mean no-shows, then so be it. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Hopeless website. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. I just resold a ticketek ticket on Tixel. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Why should I buy from Ticketek Marketplace? A copy of a notice from the examination body, school, college, or university confirming the change of date. Press J to jump to the feed. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. I sent a message via the website and got the pdfs a day or so later. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Press question mark to learn the rest of the keyboard shortcuts. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. I am trying to buy tickets but it says unable to lock the ticket. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). The call centre shut the phone to the customer's face.. Requesting a Refund. The office was just as bad as the ticket fees would have you believe. . Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Don't EVER buy for a friend, NIGHTMARE. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Any vehicle You plan to use during the Booking. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. are the business owner or registered Director, or a member of. Suncorp Stadium Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? They agreed I shoudl get a refund, then asked for my account details for the refund. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I'd be interested whether this is something the ACCC would be interested in. What will a Marketplace ticket look like? Youmade an unsuccessful request for annual leave for the date of theBooking. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Ive forgotten my password/My password has expired. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Ticketek - Refundable If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I got tickets to a concert from ticketek that got cancelled of covid. Please also read the General Conditions of Refund. means an unforeseen circumstance completely outside. I was certainly given the runaround by others who I had dealt with. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. ProductReview.com.au has affiliate partnerships. There is no phone number, only an email which does not get answered. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). New comments cannot be posted and votes cannot be cast. Appalling service. 2023 ProductReview.com.au Pty. Worst website and app I have ever used!!! But the thing is, they didn't. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I will never purchase anything with you again. Please also read the General Conditions of Refund. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now I got tickets to a concert from ticketek that got cancelled of covid. No reply emails or any form of communication. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Please comply with any stated ticket limit for this event. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. I tried calling, emailing before the show, had I had a response we would have made the show. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. If you've forgotten your account details, never fear we also . confirmation or our website for contact details. Our integration means you can list tickets for resale directly from your Ticketek account. Ticketek is selling for the following venues only. Ticketek Australia Reviews | Read Customer Service Reviews of premier You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Just upload its fucking DEATH CERTIFICATE. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Proof that the passport has been reported to and cancelled by your Government Agency. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. You may also wish to resell your tickets if you cannot use them. Make a report to ACCC.