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They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. Heathrow. If not, please call us. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Fly the World (Staff Travel). British Airways is back on the hiring road. Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked. Earning British Airways Avios. The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. Currently British Airways does not issue a photo id card to widows and widowers of former staff. Your booking reference consists of a combination of 6 letters and numbers e.g. We want you to know you can trust us to respect your privacy and keep your personal information safe. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. You may also receive a text message if you have registered your mobile/cell number. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. (BA Heritage Centre / Museum, at Waterside) Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Email: contactba.ghana@britishairways.com. AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association you have a Case Reference) and are waiting a . Up to 5 Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Get Contact Info for All Departments. Telephone: +233 (302) 214 970. Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. If you are not allocated a seat at check-in proceed to the Staff Travel Room located to the right at the rear of the zone. Sign up for a free account. Collecting your car Click to reveal BA has a dress code which is applied to rebate passengers. Please have your booking reference ready when you call. Seat allocation will depend on how you present yourself. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. Your booking reference consists of a combination of 6 letters and numbers e.g. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Email: pass-issue.1.unit@ba.com Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. When will I get a response from Customer Relations? Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? By using ba.com you agree to the use of cookies. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . Contacting British Airways - by phone or otherwise. AB2CD3. Continue reading. Refreshed every minute. Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. When do my Avios expire? Answer Id 1957 Enter employee name to find & verify emails, phones, social links, etc. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. There are plenty of ways to earn British Airways Avios. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. From last-minute flights to flights planned ahead, British Airways has a huge inventory of cheap flights to help you save even more. Filter. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Find Reviews. Tel: 0208 513 2525 (9-12.30, Mon-Fri) This information has been found through the company's General Terms & Conditions documentation or. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! You should then proceed to a bag drop desk. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. Write to us. Report a missing or damaged bag or contents. Claim baggage-related expenses or compensation. If you've already travelled with us, our Customer Relations team would love to hear directly about your recent experience if you have a complaint, comment or claim. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Loads become available 72hrs before the departure of the flight. Please note that this form isnot intended to ask staff travel related questions. Refund requests may be subject to a servicing fee. If there is a need on the day to upgrade on departure to a cabin higher than your cabin of eligibility, those who do not comply with the dress code applicable to the available cabin will not be considered for an upgrade. Published Oct 14, 2021. British Airways employs 26,533 employees. If you are not accepted for travel you will be automatically listed for the next flight to your destination if it is on the same day. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Home If you are BA staff or former BA staff please log in to ESS and use Book Staff and Duty Travel / Manage Bookings to make your travel arrangements This page is for Other airline staff Spouse, partner and nominated relatives of BA staff travelling independently. Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Sean first joined British Airways in 1998, where he began his career as a financial analyst. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Please refer to the FAQ on my.baplc.com for further information. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. At British Airways weve always taken data protection very seriously. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Calls cost 2,50p per minute plus your phone companys Access Charge. BA chief executive Sean Doyle said last week that the carrier had been forced to cancel 10 per cent of its flight schedules between March and October the equivalent of 8,000 round trips because. Please note that BA will not accept coupons for different airport pairs. You are just a number to management, nothing individual. If you need further details about refunds, please click here. This is a public forum and we don't recommend that. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. At British Airways, we take huge pride in our past - but we're looking to the future as an airline that loves embracing the best of modern Britain. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. We'll make sure your comments reach the right person. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. . You can also visit the offices located in different parts of our country. Amenity bags will not be given to staff who travel in premium cabins. Please use the previous link instead. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. It shows the number of listings and priority, but not commercial overbookings, etc. How do I claim missing Avios or Tier Points on flights or other purchases? Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Search job titles. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Your booking reference consists of a combination of 6 letters and numbers e.g. No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are traveling. IT Department. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. If you are calling from outside the UK the telephone number is +44 (0)161 447 5665. Travel links for non-BA staff > List for a BA flight > Add APIS and contact details This will give you your flight status. Select the 'Email Us' tab and choose 'Disability & Mobility Assistance' from the 'Topics' dropdown menu. Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. Please contact your travel agent directly to discuss your booking. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. Making staff travel easy and stress-free, like it should be! No special service requirement is permitted when travelling on standby travel. Performance & security by Cloudflare. 2011 BA Clubs Regus 450 Bath Road, Longford. Is there a step-by-step guide I can follow? : To change a booking/action a refund please fax us where a colleague will be happy to help. The airport pair on your coupon must match the flight on which you wish to travel. Email: Liaison.1.council@ba.com AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. Have you already booked? Screen Reader users press Enter to select a Filter by category. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. How can I stop them expiring? As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. As an airline industry employeewhere can I find help with my personal admin and/or booking staff travel concessions? Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. Were keen to get to the bottom of your issues whatever they might be. Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. Now, we're looking to build on this spirit and passion to make tomorrow . Earn miles Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. Contact the airport you were in or flying to when you lost your property. The majority of our calls are managed by British contact centres. Please have your booking reference ready when you call. Answer. AB2CD3 How do I find my booking reference? For the most relevant contact details, log in to your Executive Club account. Your allowance will be in accordance with the type of ticket you are using. If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. When should I check in? Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. How do I review and update my personal information? If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. British Airways (BA) is the flag carrier airline of the United Kingdom. There will be no staff travel office in Terminal 3. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Email Form, Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, If you are ready to make a booking, youll find our cheapest prices are available. / expiry date / FAQs. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. This information has been found through the company's General Terms & Conditions documentation or shared by our visitors : For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. British Airways Plc, Waterside PO Box 365 Harmondsworth, UNITED KINGDOM UB7 0GB https://www.britishairways.com Phone Contacts Main: +44 20 8738 5050 Customer Service: (312) 843-5794 Toll Free: (800) 247-9297 How to get through to an operator: press 3 for a representative. The kiosk will tell you what to do next, so please read the screen carefully. Phone number : 020 8562 4000 The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. Heathrow. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. If you are sure your e-ticket is correct, and are still having problems, please advise your staff travel office. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. Address: www.rsaba.com, Solo Club Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. All flight and holiday reservation queries are dealt with by BA. This website might use cookies for ads, social media and analytic metrics. No credit card required. While the business class service . Please ensure that your attire is appropriate for the cabin of eligibility. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Passengers without a listing will be refused travel. Staff Travel BA Touchdown Staff eligibility criteria If you are eligible for staff travel concessions you can view the Former Staff Travel guide in the Frequently Asked Questions section of the Employee Self Service ( ESS) website by typing 'Former Staff Travel guide' in the search box. Screen Reader users press Enter to select a Filter by product. Through check-in Through check-in is not available to standby passengers. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 You can also get in touch with us on Twitter @British_Airways. {{ userNotificationState.getAlertCount('bell') }}. Looking for a particular British Airways employee's phone or email? A free inside look at company reviews and salaries posted anonymously by employees. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Looking for a particular British Airways employee's phone or email? If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. Tel: 020 8562 5777 It is not possible to pre-book special meals for rebate passengers. Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). If a seat is allocated at the time of check-in, those passengers with hold baggage should proceed to a Fast Bag Drop desk to have their bags tagged. Fax: +233 (302) 823 233. Please visit our Help centre for more support if you have a question about your booking or flight. One laptop bag OR one briefcase OR one handbag. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Business reporter British Airways has put thousands of its staff back on furlough because of delays to the restart of international travel. If offered, we ask that you politely decline. The majority of our calls are managed by British contact centres. Customer Service Resources Customer Relations postal address Website: www.ba.com/heritage When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. Original review: Nov. 9, 2022. Use of a safety seat for an infant is not permitted on board for rebate passengers. 2 . Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly.