Accessible/ADA Seating . This site is protected by reCAPTCHA and the Google As always, we encourage customers to follow our Trust & Safety page for more information on protecting ticket purchases. Further, should any violation result in the loss of the ticket sellers season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Vivid Seats allows refunds under specific conditions. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. This offer is not eligible for promo codes. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. Now, VividSeats did respond online saying, You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Vivid Seats reserves the right to report to appropriate law enforcement authorities or other relevant third parties any activity that it believes, in its sole discretion, may in any way violate any local, state, federal or international law. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. Did we mention it's free? But a couple of days before, the venue canceled the show. Event Specific Terms 3. In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . Since we last reported on how to get your money back, several ticketing sites have updated their terms and conditions, so weve updated this post with the latest information. Were always here to help. Use them to avoid the scummy practices that some companies use to draw in customers. Orders exceeding four tickets may be split up into different rows within the requested zone or section. It offers peace of mind, safety and security., Yeah, sure. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. These Bank of America fees drained my kids savings account. What do I do if my event is cancelled? But the company was just following its rules. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. Opening safely is a very complex project that involves countless new procedures and equipment, all of which require extensive training. There are mice in my vacation rental! Please keep your tickets in a safe place. Academy LA is a cashless venue. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. Things you buy through our links may earnVox Mediaa commission. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. The parties will confer to attempt to agree to an arbitrator from the submitted list and to advise the AAA of their agreement. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. The market price provided by Vivid was over $500 per ticket. Upon seller confirmation, your method of payment will be charged. Information about Covid-19 Vivid Seats is closely monitoring If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Whats Next for Convicted Sex Criminals Harvey Weinstein and R. Kelly? And Discover Discover! The AAAs rules are available at www.adr.org. This FAQ explains our general policy and approach. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. . Were always here to help. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the site; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. Fill out this form for a FREE and prompt case evaluation. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. When will I receive my 110% Rewards Cash loyalty credit? The Wagner opera returns to the Met for the first time in 17 years. Shania Twain Gives Rare Update on Her Ex-Husband and Ex-BFF. Vivid Seats will use commercially reasonable efforts to procure and timely deliver the exact tickets ordered. If I opt for a refund, when will I receive it? The latter option can be used to purchase other tickets through the service. A full-service national event ticket marketplace. No wonder its tickets are so expensive! There was absolutely no way to talk to a human. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. AMC Stubs memberships that were scheduled to expire will be extended for the amount of time the theaters were closed.. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. See ourPrivacy Policyfor how we treat your data. How Do I Find Out if the Event Is Canceled or Postponed? It also means that the Vivid Seats Marketplace is not the ticket seller and the listed tickets are not listed by Vivid Seats on behalf of any venue, promoter, team, league or organizing group. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. It wasnt much of a dispute resolution. Additionally, Vivid Seats was named No. Sorry we couldn't be helpful. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. please contact our team at Elliott Advocacy through this form. See all 28 articles. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Ticket prices may be above "face value" listed on the ticket (they may also be below "face value"). Sears couldnt deliver my appliances. Vivid Seats has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice. Our help is free. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. The tickets you purchased remain valid for the postponed event. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. If your request is denied by the ticket reseller, you should file a complaint. After all, Vivid Seats didnt deliver any product and charged us nearly $700.. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Glossary of Common Industry Terms. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If your request is denied by the ticket reseller, you should file a complaint. DoNotPay can help you sue the company in small claims court. Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Again. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Vivid Seats will email customers whose events are canceled or postponed. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. Our mission is to connect customers with individual ticket holders and amazing. E-tickets Within a few minutes of placing your order. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Tickets for some events are impossible to come by, so you may only find them on the companys site. . Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. In addition to filing the Demand for Arbitration with the AAA, in accordance with its rules and procedures, you must send a copy of the completed form to Vivid Seats at the following address: Vivid Seats LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. NEITHER VIVID SEATS NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) AS WELL FOR AS ANY MULTIPLIER ON OR INCREASE TO DAMAGES, UNDER ANY CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, COMMON LAW, EQUITABLE, OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, THE MATERIALS ON THE SITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE (INCLUDING ATTENDANCE AT ANY EVENT). 2023 Vivid Seats LLC. A full-service national event ticket marketplace. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. Despite the early-season drama, its still (almost) anyones game to win. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Because you will have an opportunity to look at the tickets available for a particular event and determine which tickets to purchase, it is your responsibility to confirm any relevant details by contacting Vivid Seats. Terms of Service apply. . Delivery will occur on or before the delivery date on the listing, regardless of delivery method. Can I get a refund for my Marriott Vacation Club Points? These were the terms when Himberger bought his tickets. It happened to me only once, and I was satisfied with Vividseats customer service. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Accordingly, you consent to injunctive or other equitable relief for such violations. 1650 Arch Street, Suite 2210 The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. No proof is requested. The two disgraced men have both been sentenced for sex crimes. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. Plus, we have insightful letters, insider tips, and more. Email Delivery . So should you buy tickets for live events through Vivid Seats? If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Password must be at least 8 characters and contain: As part of your account, youll receive occasional updates and offers from New York, which you can opt out of anytime. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Arbitration Fees and Costs; Attorneys Fees and Expenses: Payment of all filing, administration, and arbitrator fees will be governed by the AAAs rules, unless otherwise stated in this agreement to arbitrate. RYADD was also forced to settle with Virginia authorities over the same practices. THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Special Delivery at least one (1) hour before the scheduled event. For the avoidance of doubt, however, You can seek public injunctive relief to the extent authorized by law, warranted by an individual claim(s), and consistent with the Exceptions clause above. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. All orders are subject to ticket availability. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. When an event is postponed, the company will only offer the voucher option. Aegean Airlines refunds one ticket but not the other. The arbitrator will not be permitted to grant injunctive relief (unless the parties mutually agree otherwise). Sit back and relax while we do the work. Here are a few strategies worth remembering the next time you have a postponed event. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. info@TicketPurchaseSettlement.com. Buy directly from the venue. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. 100 million sold,100% Buyer Guarantee. should have advocated for him instead of rolling over. Each listing contains the event name, date, seat location, and price per ticket. You can choose between a travel credit or full cash refund. Thanks for your patience. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. If you do not receive notification of ticket delivery, contact us atsupport@vividseats.comfor assistance. Any litigation in court of the foregoing types of disputes (except for small claims court actions) may be commenced only in a federal or state court located within Cook County, Illinois, and You and Vivid Seats each consent to the jurisdiction of those courts for such purposes. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. How do I get my compensation? Vivid Seats shall not be liable or responsible for any inconsistencies discovered after the 48-hour window has passed. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. If you received a coupon for 120 percent that expires in 12 months, dont worry! It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. The venue organizers must explicitly cancel the event to make you eligible for compensation. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. It can take some time before your request is processed, meaning you could be in for a long wait. But it isnt. If your event was postponed or rescheduled and you cant attend the new date, you can sell your tickets to another buyer through Ticketmaster. If youre interested in changing your travel plans or making a new reservation, dates for June 1 and later are currently available, according to Disney Worlds website. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. All orders placed on Vividseats.com or through our customer call center must be confirmed by the respective seller before the Buyer Guarantee takes effect. Why is it taking so long to get a cruise refund? Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with Vivid Seats through arbitration.
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