Store branded fleet cards are usually associated with large chains, such as Chevron and BP. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. Been paying late fees for 8 months and just noticed. Now the meat of the matter what its going to cost? Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. My monthly statements went from $155 to $914! WEX Reviews: 1,048 User Ratings - WalletHub Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. I mean what do they think we are frauding by going to the dr or getting medication? In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. I have no choice but to involve my attorney for CEASE and DESIST. Partner with WEX | About | WEX Inc. (See Look up card.). I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Most horrible experience with fuel cards. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. No way to set up an auto pay. They didnt send or email a notice that amounts were due. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. On the Policy Management screen, you can edit existing policies or create new policies. In the Add Prompt screen, select the type of prompt you want, then click Next. WEX, Inc. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Apply Now! More information on those can be found here. Wex Inc. Credit Card Processing 2023: Reviews & Complaints The card may also be used on billing statements received from providers of the same types of service. Fleet cards also allow businesses to control how drivers spend on fuel. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. Charged to my bank account, we do not own a card. Why would you need to show a receipt from your dr that does not even make sense? We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. NO. Even after we paid their extortion money, WEX kept our account locked. This does not compare favorably to our list of best credit card processors. I will be closing this account as soon as I get my funds. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! See Which Processors Offer No Monthly Fees And No Contracts. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Wex Fleet Card | University of Missouri System I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. They lost a very long term customer over this. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. See this page to learn how we support our operations. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. It is also a great way to encourage businesses to start spending again as many consider curtail spending. Ready for the ultimate credit card processing experience? Focusing on diversity also means focusing on inclusion. Your as bad as our government, you killed my job my career. Click Limits in the top menu, then Update Limits. For the tightest security, use Exact Match. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. Get started. The most common fleet cards are by Wright Express (Wex) and Voyager. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Check out the links below to access frequently asked questions and video tutorials to make your job easier! They are a credit card company never has an HSA ever asked me for receipts before ever. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). Would like to join in class action suit. Click Authorize Payment and confirm the payment info. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. It's a cut throat industry. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! Can you imagine what they are charging retailers to be able to take the card? You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. In business, time is money. Very incompetent company. They want my medical records to prove the medical necessity. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Anyone recommend an attorney? Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. NOTE: Follow the same steps to assign a Driver ID. Still, businesses must have specific equipment set up for companies to accept them. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Im paying it off in a couple weeks and closing the account. Fill out this form! This is why their CEO gets 9 million per year ! Who do I contact? Also, cant use funds from previous year for 3 months after the new year. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Receive your Esso Card Where does it work? Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. Still getting notified of late fees Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. We had NEVER HEARD OF THEM. INACTIVE makes the card unavailable to use. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. The agreement with Pep Boys continues to increase the services . The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. But within the category of purchasing cards are several different possible rates. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. ERGs drive diversity by fostering new bonds and communities across the company. Some cards can be set to require the employee to enter mileage at the time of purchase. In the Funded Amount field, enter the amount of the money code. RIDICULOUS!! and wont correct it. Watch this corrupt company and dont use them for your poor employees. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. Referral Partner Permissions. Don't Fall Into An Expensive Trap. See Who The Worst Processors Are. WEX Fuel Cards | Save Money With Fleet Cards & Business Gas Cards If you have a business that requires traveling, this card is for you. (207) 773-8171 Corporate Office. Disreputable? Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. The card can be used at any gas station that accepts the card. Exxon Mobil should be aware of this. Ask us your questions here. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Fleet Cards What is a fleet card? Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Military veterans possess invaluable leadership skills and business acumen. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. Wex Fleet has left a very bad impression. Same thing just happened to JennI have 4 people out working and they are 100 to 400 miles away..Now I have to scramble to get them back home..Didnt tell me anything just cut off cards after a second review.Always paid on time and full amount.This is a crappy way to do buisness..But cannot call corp office because they never answer their phone.To busy doing everything else but there job.I will complain and tell everyone I can about how they test people.And Im advertising on my truck about them also.Wrapped my truck with a complaint about their company..But wont do any good because we are small companys that they say they care about but dont.. After submitting the same claim for dependent care reimbursement THREE times, I have gotten nowhere. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Gift & Loyalty Cards, ISO/Agent Program A new account was opened for our company that we were unaware of because WEX changed their system. I just got my second invoice from WEX. How can I go about it? We are going through the same situation. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. There are two options when it comes to taking fleet cards - you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. Click Look Up Cards. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). We have no recourse. There are a few Wex Inc. complaints about its contract terms. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Enter and confirm an email address. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Hard to get a hold of. The people behind the payments. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. I thought this would be beneficial. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. As a small business owner, these unexpected shifts in expenses are a serious problem for me and I need this issue resolved. The company should have planned for this. Scammers!!! This is our complaint on WEX, Inc. WEX is completely incompetent or corrupt. Look for the QBO file you saved in Step 1 and then select Open. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. We are former TCheck Customer, used it mostly for paying lumper fees. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. There is some complexity to how fleet cards work. They arent as limited as store-branded cards, but arent as universal as fleet cards that are associated with Visa or Mastercard. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. We were then told that the 6.99% was the periodic rate rather than the APR. Set the Validation type, which determines how the prompt must be entered by the card user. Youll want to find a company that will charge you as close to cost as possible. Wex Inc also agreed to payout other various costs related to the delay. If you have your own Wex Inc. complaint to make, please do so in the comments below. Accepting P-cards for Payment: More Defined and More Refined EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Phillip created this website and has written over 1,000 articles regarding all things payments. WEX Fuel Cards | Ford Commercial Solutions If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. You will be notified when new oil merchants begin accepting the WEX card. However, they will continue to take my monthly contribution out of my paycheck. What if additional documentation is required? They now want a detailed receipt. At least thank me for giving you $1,000 that was meant for my 5 year olds education. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. The search results appear on the bottom of the screen. I think this would be great for our business! How do I enter a fleet card in My Wallet? - Upside The company doesnt care and their customer service sucks as they treat you like you are trying to dodge a payment when in fact you are trying to make one my small business will find another fuel card and cancel wex never to return. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Dont use them, spread the word not to use them, I will be posting on every review site. We were charged finance charges on the new account, over $600!!! Some processors have no monthly, no annual fees, no contract, and cheap rates. How Do I Accept a GSA SmartPay Account? | Smartpay It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. Which I give them, but now Im denied? Our card works at a variety of merchants. Here Are The Processors Who Don't Hide Fees. 1 Hancock Street Worse liar company. Add a reference number and note, if desired. Wright Express is backed by its own bank, while Voyager partners with US Bank. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing We never saw or signed a contract or any terms or conditions.We were told that by swiping the card we agreed to the 83% apr. This allows us to see the company through a different lens or perspective than we normally would. My wex net 30 approval | Wex net 30 | Wex net 30 fleet card Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. WEX Fuel Card Accepting Locations | Nationwide Vehicle Coverage Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. (Town name) Dental or Essential Eye? document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. These self serving morons could have left my employees stranded without working fuel cards. Youll need to contact your credit card processing company. WexLocationCode.setTransientValue("wex02"); I send that in and thats not good enough. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. They are doing this to many other businesses I found out. In the beginning, the gas card seemed to be beneficial for my business. EFS/WEx decided to debit our account and send us a check. Exceptions are even color-coded to make them easier to prioritize. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. They will not help you at all, I had no account number as I had no account. Customer service is miserable. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. To better understand why we adjust BBB ratings, please see our Rating Criteria. I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) This company is either competent or fraudulent. They never revealed that to us and what was noted was a 6.99% interest rate. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. An approved line of credit offered by Love's Travel Stops to approved customers. Ive contacted customer service multiple times and spent long times on chat and hold both times. I have asked for a manager many times but no one has EVER called me back. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! Finance. To create a new policy, click Policy Management in the top menu, then Create New Policy. I know its confusing .. eye roll .. WEX has frozen my account. Insert the card into the pump or attendant swipes the card in the station. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. Now they want to give us back $86. show more WEX Reviews Track fuel expenses automatically. Again, its a way to get the customers in the door and then leverage that presence to upsell other services or merchandise. The benefits are straightforward. How to Use a Wex Fuel Card: A step-by-step guide Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? The Problem is this Wex froze my credit card HSA account they want receipts. The standard Wex, Inc. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you.